Shop Support


Football Superstars Credits

Football Superstars credits are delivered as kitbag (coupon) codes. When you complete the PayPal payment**, and if it’s your first order with us, it may first be pre-authorized for security purposes. Then, we will review your payment and verify it. This usually takes around 1 hour. Upon payment verification, your payment will be completed and you will be able to download your kitbag codes. You can always see your orders under Shop menu: My Order History. In your Order History, kitbag codes will be listed as “Available Downloads.” Here you can dowload a pdf document with the coupon code specially created for you. You can use this code to redeem your credits, or give it to a friend of yours as a gift. ** If there is an authorization process for your PayPal payments, there may be a 30 minute delay for your payment to be verified and your order to be completed. If you have never purchased before on your account, we may have to verify your identity to complete your payment.

Alternatively you can go to your order history and download your kitbag codes at any time.

How to redeem a kitbag (coupon) code?

Once you have your kitbag code:

Please go to http://www.footballsuperstars.com

Login to your account and visit the Kitbag link from the menu (My Account) or directly below:

http://footballsuperstars.com/en_GB/kitbag

and redeem your code.

Membership points ** : Membership points will be delivered within 48 hours, with possible additional delay on weekends. Please contact us if you don’t receive them within 48 hours upon order confirmation. Please visit Football Superstars website for details of membership benefits.

Football Superstars Items (Legendary/Vintage)

We deliver these to you manually (soon these will be coupon codes for kitbag as well). Please allow 2 hours for your legendary/vintage item to be delivered to your account.

Striker Superstars Credits

Striker Superstars credits are delivered to the character (please make sure you type it correctly during checkout) in 1 hour. If you don’t receive your credits in 1 hour, please contact us.

Support

If you have questions, you can send an email to us at shop@superstarsleague.com or visit the Football Superstars support ticket site. We will do our best to reply as soon as possible.